Refund policy

90-Day Return Policy
You may request a return within 90 days after your order is delivered, so you can try the chair at home.

Condition of returned items
Items must be returned in reasonable condition: normal use is accepted, but items must not be damaged, altered, or missing parts. Please return the item in its original packaging or equivalent protective packaging. We may reduce your refund if the item is returned damaged or incomplete.

Return shipping
The customer is responsible for the cost of return shipping, except for defective, damaged, or incorrect items, in which case we cover it. We will confirm the return address and instructions once your request is approved.

How to start a return
Contact us at [email] with your order number. We will review your request and reply within [1-2] business days. Items sent back without first requesting a return will not be accepted.

Refunds
Once we receive and inspect your return, we will notify you whether it is approved. Approved refunds are issued to your original payment method within [5-10] business days (and within 14 days for customers in the EU and UK). Your bank or payment provider may need additional time to post the refund.

Damaged, defective or incorrect items
Please inspect your order when it arrives and contact us within [7] days with your order number and photos. We will send a replacement or issue a full refund and cover return shipping.

Cancellations
You can request a cancellation before your order ships by contacting us.

Exchanges
To exchange your item (for example, from Size M to Size L), contact us before sending anything back.

European Union and United Kingdom customers
If you are a consumer in the EU or the UK, you have the legal right to cancel your order within 14 days after receiving your goods, without giving a reason. This is in addition to our 90-day policy and does not limit it. After notifying us of your cancellation, you must return the goods within 14 days. You will bear the direct cost of returning the goods. We will refund the product price and the cost of standard delivery within 14 days after we receive the goods back or receive evidence that you have sent them back.

Customs, duties and taxes
Orders shipped outside the United States may be subject to import duties and taxes, which are the customer’s responsibility. Duties and taxes are not refundable unless required by law.

Your legal rights
This policy does not limit any rights you may have under applicable consumer protection laws in your country.

Contact
getmuvo@outlook.com · Muvo · Calle Andalucía 2 P03 D, 29670 Marbella, Málaga, Spain